Head - Quality Assurance - FMCG

Reporting To Head - Supply Chain & Quality Assurance

Direct Reports 3-4

Job Responsibilities

Areas of Responsibility Description of responsibility

Planning/ Strategy 3-1-Q

1. Lead the national Quality Assurance function towards consistently providing safe & quality products to the consumers and giving a competitive edge to the organization

Key functional responsibilities

2. Develop & Review quality standards, policies & procedures at restaurants & supplier locations to ensure safe, consistent and best in class quality of products & services

3. Ensure Company's approved suppliers are consistently conforming to Organisation and local regulatory specifications for physical, chemical and microbiological attributes

4. Oversee new food category vendor evaluation processes from quality standpoint

5. Oversee product complaint management processes

6. Collaborate with Global QA at organization to leverage the best practices

7. Collaborate with corporate communications to build brand trust and communicate value to customers

8. Provide guidance, information and drive trainings on technical advancement to internal stakeholders

9. Drive trainings for suppliers on Company's Quality Standards and product norms

10. Analyze latest developments in food technology and works with Supply Chain to drive initiatives for suppliers & restaurants to improve product quality

11. Drive Nutrition & Health Benefit Projects as well as value improvement based supply chain projects for food categories with suppliers

12. Develop a strong professional relationship with the Industry associations to keep updated on the development related to food

13. Drive mechanisms to seek feedback from operations Managers, identify and implement areas for improvement from quality and safety standpoint

People Management

14. Perform the role of a people manager for the department :

a. Manage and support recruitment, set KRA's for direct reports, monitor overall department KRA's, conduct performance appraisal

b. Oversee team development and drive motivation levels of the team

c. Monitor team welfare, facilitate complaint resolution to manage efficiency levels and drive timely delivery of all operational targets