Head - Program Management & Services Wellness/Disability

Description

What you will do:

- Design and delivery of services to families/caregivers and wards:

- Ensure an effective development plan for each set of wards incorporating their respective caregivers contribution, to the process of providing holistic development and care

- Develop appropriate strategies to synergies services provided by different departments e.g., Special Education & training, Therapy, Social work and ensure that beneficiaries continuously receive quality care

- Ensure quality delivery of services to families/caregivers and wards (beneficiaries) and their satisfaction of services provided by FAME India

- Review the performance of each group of ward and caregiver with the Head of departments at regular intervals

- Manage and support all departments servicing beneficiaries:

- Supervise and empower all Direct Reports i.e., Departmental Heads of Special Education & Training, Therapy and Social Work and Consultants offering other specialized services to beneficiaries

- Co- create strategy and goals for each department with all department heads

- Develop entry and exit criteria for wards and caregivers in coordination with relevant stakeholders

- Oversee admissions and ensure adherence to the entry exit criteria and other relevant policy guidelines

- Establish and review team goals for each department and monitor their progress

- Develop a results-oriented, caregiving, purpose driven culture across all departments

- Support effective execution of each department and smooth functioning of interdisciplinary teams

- Drive strong governance mechanisms within each department

- Ensure Continuous evaluation and growth of each department

- Identify new areas of care or initiatives to enhance beneficiary learning outcomes

- Co-create a strategy and ensure implementation of technical training for relevant upskilling of all staff members

- Co-create an M&E framework encompassing processes, knowledge management, and outcomes

- Evaluate external technical partnership and expand partnership base

- Identify new pathways to enhance services to beneficiaries and find creative solutions with the leadership team to fulfil them

- Co- create a volunteer programme and oversee its effective deployment

Functional details:

Requirements:

- Masters/M.Sc. in Psychology (or in related fields such as social work, therapy, social education, medical, etc.) with 8+ years of work experience in program management/ implementation

- Industry Knowledge/ Experience in the NDD (Neuro Developmental Disabilities) space (Non- negotiable)

- Experience in working with caregivers

- Excellent leadership and management skills

- Outstanding communication skills; fluency in Kannada might be an advantage

- Demonstrated strength in strategic thinking.