Head - Process Excellence - eCommerce - IIM

Location : Gurgaon

Exp : 7 years - 12 years

Institutes : MBA from IIM A/B/C/I/L only

Target companies : E-Commerce/Big4

Title : Head - Process Excellence

Responsibilities :

- Own, define and implement business processes across all business functions

- Lead the process excellence and training team

- Own the CRM implementation and adoption in the organization

- Lead and own process training across all roles, and track process adoption

- Liaise with product and CRM vendor teams for executing process elements that require support from respective teams

- Be the key stakeholder in improving business operations and funnel

- Develop and own process charts / maps / training documents

- Provide fact-based strategic and tactical insights

- Provide thought leadership internally

Qualifications required :

Work experience :

a. 5+ years of post-MBA experience

b. Hands-on experience in defining and implementing processes

c. Must have led a team

- Exceptional communicator, speaking and writing clearly, concisely, and compellingly

- Excellent networking and interpersonal skills; high degree of emotional intelligence

- Proven track record of exceptional performance, high productivity and meeting deadlines

- Knowledge of retail / logistics industries will be preferred (not mandatory)

What will you need to be successful in this role?

- Honey badger attitude with a proven track-record of getting things done

- Ability to influence partners and internal stakeholders at varying levels (from business heads to tele-calling executives) to support business goals

- Structured approach to problem solving and ability to perform root cause analysis of problems

- Analytical Thinking - ability to perform detailed, quantitative and qualitative analysis. Synthesize and present insights and recommendations from data.

- High degree of proficiency in building and thinking through process maps

- Clear and concise communication

- Ability to be autonomously productive in an unstructured environment with little oversight from senior management

- Extremely detail-oriented with high standards for written and verbal communication

- Creative and innovative thinker, with strong self-discipline and time management skills