Head - PMO - BPO

JOB PURPOSE:

- Lead and manage Transformation and Continuous Improvement Programs (Starting with Project Pragati Program actions) and provide effective oversight and governance support

- Act as focal point for market scanning of emerging transformation levers specifically in Automation, Analytics and Data management areas related to SSC covering the verticals of Finance, Procurement , HR, Performance reporting and Travel services

KEY ACCOUNTABILITIES:

Accountabilities:

Key Performance Indicators:

Program setup and Governance:

- Develop and implement structured Program management methodologies effective implementation and governance of Solution design and deployment emerging out of Transformation Programs

- Implement Program monitoring process and drive governance

- Program Plan Vs Actuals

Stakeholder engagement:

- Build Stakeholder relationships with key members of the SLT, Finance, Procurement and IT council

- Drive regular and effective stakeholder engagement review meetings and update on Program progress and collaborative work out on resolving key issues

- Setup interlock and drive Transformation program review meetings with Sector CEO, CFO's and CHRO's

- Stakeholder Feedback

- Project Plan Vs Actuals for Solution projects

Communication and Governance:

- Anchor and steward Program Communication track with support from cross functional and Service provider teams

- Manage and Maintain Governance calendar and drive closure of governance ATR

- ATR Tracker - Open vs close

- Awareness on Program from key stakeholders

Infrastructure setup and stabilization:

- Ensure necessary infrastructure and logistics are setup to deliver effective transition of Shared Services migration project

- Coordinate and interlock with HR, FMS, IT, Site Operations, Travel organizations for effective transfer/ hiring of resource capacity at SSC

- Infrastructure readiness Delay

- Lead time for hiring new talent

- % of existing resources transferred to SSC

- SSC Process Migration

- Develop and implement structured Transition management methodologies for migration of process in F&A and Procurement finalized in SSC Scope as per Project Pragati

- Facilitate and lead closure on Process migration scope, capacity and Performance monitoring frameworks with stakeholders

- Implement effective transition excellence tools and processes to ensure effective closure of transition projects

- Train Ops head and assigned transition team members on Transition method

- Setup and implement SSC Transition scorecard and manage reporting cadence

- Drive issue / escalation log to closure

- Scope Vs Actual migration

- % of SSC Scope signoff within timelines

Technology Project Management:

- Own and setup Project management method for all Technology / applications related projects e.g. SAP update/ Workflow, RPA, Analytics, Digitalization

- Drive weekly/ monthly project progress review meetings with cross functional teams including Business, SSC, IT, Application vendor, Implementation Partners

- Facilitate issue/ escalation resolution

- Maintain and update Project Risk register

- Support and prepare Steering committee and GCM review presentation

- Plan vs actual progress on technology projects

Business Project Management:

- Own and setup Project management framework for all Business projects related to Process changes (not involving technology) , Policy formulation and deployment, Organization changes where required, Documentation and MAG guidelines

- Drive weekly/ monthly project progress review meetings with cross functional teams including Business, SSC, MAG, HR, Consulting / Audit service providers

- Facilitate issue/ escalation resolution

- Maintain and update Project Risk register

- Support and prepare Steering committee and GCM review presentation

- Project plan vs Actual

Project Financials Management:

- Maintain Service provider contract and invoice cadence

- Collaborate with Funding organization Procurement and Finance teams for Invoice processing and payments

- Maintain Invoice payment tracker and Contract milestone review calendars

- Setup central Financials and Cost tracker data base for all Projects defined as part of the recommendation and track cost consumption on the same

- Prepare Monthly Project Financials report and submit for review to GCFO

- % of Invoices paid on time

- Plan vs Actuals Costs

Project Documentation Management:

- Setup Program Sharepoint Repository and maintain folder structure

- Ensure all program documentation is available and archived

- % of Program documentation on Share point repository

Transformation Strategic planning and support:

- Support Strategic review and annual operating plan build with specific focus on Transformation and continuous process improvement projects, approach, methods and technologies (RPA, Analytics, Digitization)

- Engage with internal business leaders and operating leaders to evangelize and develop Transformation project concepts and actions

- Lead Proof of Concept and Pilot studies to validate feasibility of defined Process improvement concepts/ ideas

- Coordinate and drive development of Business case and implementation roadmap and manage stakeholder buy in and approvals

- Build and drive engagement with Analyst firms and Sector/ Industry forums such as NASSCOM, SSON

- # of Incubated transformation and Continuous process improvement projects

Capability Building:

- Support and work on developing Business/ Transformation project management playbook to drive all future Transformation projects

- Conduct and train Business level/ SSC based Operating leaders on Transformation playbook and methods

- Create and manage community of Transformation champions and drive knowledge sharing

- Transformation playbook release

INTERACTIONS:

External - Roles you need to interact with outside the organization to enable success in your day to day work

Internal - Roles you need to interact with inside the organization to enable success in your day to day work

- Consulting and Management Services provider

- GCFO and Finance Council, Procurement council, IT council, HR Council (GHROC)

- IT Service Providers / Analyst Firms

- MAG , HR,

- HR Vendors

- GCMO/ BCMO

DIMENSIONS:

Financial Dimensions:

Other Dimensions:

- Build and manage external network of Professional consulting and technology thought leadership organizations

SKILLS AND KNOWLEDGE:

Educational Qualifications:

- MBA/ CA

- Basic graduate degree in Engineering, Accounting,

- Relevant and total years of Experience

- 16-18 years of total experience of which 4-5 years in driving large Business/ Shared services programs

- 7-8 years of functional experience in either Procurement, Accounting operations

- 1-2 full lifecycle exposure to Large IT Implementation project/ program

- Knowledge of Shared Services Transition and Project management frameworks

- PMP or any other project management method certification (desired)

- Intermediate to Advance expert skills on Power point, Excel and word documentation

- Work experience on SAP ECC /S4 HANA

- Basic knowledge of IT Applications - Workflow solutions, Microsoft, Visio, Project Management systems,