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29/08 Neha Lal
Executive Search Consultant at Zallery

Views:1130 Applications:228 Rec. Actions:Recruiter Actions:13

Head - PMO - BPO (16-20 yrs)

Delhi NCR Job Code: 1307441


- Lead and manage Transformation and Continuous Improvement Programs (Starting with Project Pragati Program actions) and provide effective oversight and governance support

- Act as focal point for market scanning of emerging transformation levers specifically in Automation, Analytics and Data management areas related to SSC covering the verticals of Finance, Procurement , HR, Performance reporting and Travel services



Key Performance Indicators:

Program setup and Governance:

- Develop and implement structured Program management methodologies effective implementation and governance of Solution design and deployment emerging out of Transformation Programs

- Implement Program monitoring process and drive governance

- Program Plan Vs Actuals

Stakeholder engagement:

- Build Stakeholder relationships with key members of the SLT, Finance, Procurement and IT council

- Drive regular and effective stakeholder engagement review meetings and update on Program progress and collaborative work out on resolving key issues

- Setup interlock and drive Transformation program review meetings with Sector CEO, CFO's and CHRO's

- Stakeholder Feedback

- Project Plan Vs Actuals for Solution projects

Communication and Governance:

- Anchor and steward Program Communication track with support from cross functional and Service provider teams

- Manage and Maintain Governance calendar and drive closure of governance ATR

- ATR Tracker - Open vs close

- Awareness on Program from key stakeholders

Infrastructure setup and stabilization:

- Ensure necessary infrastructure and logistics are setup to deliver effective transition of Shared Services migration project

- Coordinate and interlock with HR, FMS, IT, Site Operations, Travel organizations for effective transfer/ hiring of resource capacity at SSC

- Infrastructure readiness Delay

- Lead time for hiring new talent

- % of existing resources transferred to SSC

- SSC Process Migration

- Develop and implement structured Transition management methodologies for migration of process in F&A and Procurement finalized in SSC Scope as per Project Pragati

- Facilitate and lead closure on Process migration scope, capacity and Performance monitoring frameworks with stakeholders

- Implement effective transition excellence tools and processes to ensure effective closure of transition projects

- Train Ops head and assigned transition team members on Transition method

- Setup and implement SSC Transition scorecard and manage reporting cadence

- Drive issue / escalation log to closure

- Scope Vs Actual migration

- % of SSC Scope signoff within timelines

Technology Project Management:

- Own and setup Project management method for all Technology / applications related projects e.g. SAP update/ Workflow, RPA, Analytics, Digitalization

- Drive weekly/ monthly project progress review meetings with cross functional teams including Business, SSC, IT, Application vendor, Implementation Partners

- Facilitate issue/ escalation resolution

- Maintain and update Project Risk register

- Support and prepare Steering committee and GCM review presentation

- Plan vs actual progress on technology projects

Business Project Management:

- Own and setup Project management framework for all Business projects related to Process changes (not involving technology) , Policy formulation and deployment, Organization changes where required, Documentation and MAG guidelines

- Drive weekly/ monthly project progress review meetings with cross functional teams including Business, SSC, MAG, HR, Consulting / Audit service providers

- Facilitate issue/ escalation resolution

- Maintain and update Project Risk register

- Support and prepare Steering committee and GCM review presentation

- Project plan vs Actual

Project Financials Management:

- Maintain Service provider contract and invoice cadence

- Collaborate with Funding organization Procurement and Finance teams for Invoice processing and payments

- Maintain Invoice payment tracker and Contract milestone review calendars

- Setup central Financials and Cost tracker data base for all Projects defined as part of the recommendation and track cost consumption on the same

- Prepare Monthly Project Financials report and submit for review to GCFO

- % of Invoices paid on time

- Plan vs Actuals Costs

Project Documentation Management:

- Setup Program Sharepoint Repository and maintain folder structure

- Ensure all program documentation is available and archived

- % of Program documentation on Share point repository

Transformation Strategic planning and support:

- Support Strategic review and annual operating plan build with specific focus on Transformation and continuous process improvement projects, approach, methods and technologies (RPA, Analytics, Digitization)

- Engage with internal business leaders and operating leaders to evangelize and develop Transformation project concepts and actions

- Lead Proof of Concept and Pilot studies to validate feasibility of defined Process improvement concepts/ ideas

- Coordinate and drive development of Business case and implementation roadmap and manage stakeholder buy in and approvals

- Build and drive engagement with Analyst firms and Sector/ Industry forums such as NASSCOM, SSON

- # of Incubated transformation and Continuous process improvement projects

Capability Building:

- Support and work on developing Business/ Transformation project management playbook to drive all future Transformation projects

- Conduct and train Business level/ SSC based Operating leaders on Transformation playbook and methods

- Create and manage community of Transformation champions and drive knowledge sharing

- Transformation playbook release


External - Roles you need to interact with outside the organization to enable success in your day to day work

Internal - Roles you need to interact with inside the organization to enable success in your day to day work

- Consulting and Management Services provider

- GCFO and Finance Council, Procurement council, IT council, HR Council (GHROC)

- IT Service Providers / Analyst Firms

- MAG , HR,

- HR Vendors



Financial Dimensions:

Other Dimensions:

- Build and manage external network of Professional consulting and technology thought leadership organizations


Educational Qualifications:


- Basic graduate degree in Engineering, Accounting,

- Relevant and total years of Experience

- 16-18 years of total experience of which 4-5 years in driving large Business/ Shared services programs

- 7-8 years of functional experience in either Procurement, Accounting operations

- 1-2 full lifecycle exposure to Large IT Implementation project/ program

- Knowledge of Shared Services Transition and Project management frameworks

- PMP or any other project management method certification (desired)

- Intermediate to Advance expert skills on Power point, Excel and word documentation

- Work experience on SAP ECC /S4 HANA

- Basic knowledge of IT Applications - Workflow solutions, Microsoft, Visio, Project Management systems,

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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