Position Description :
Position- Head P & L
Business Unit Operations
Reports to Chief Operating Officer (COO)
No of direct Reports (if applicable) 3 to 5
Employment Status - Permanent
Location - Hyderabad
Mode - Work from Office
Job responsibilities :
- Driving business profitability - ensure that targets are achieved on revenues as well as costs at the city level, through influencing metrics of occupancy, pricing and operational costs
- Delivering target service levels and operational metrics- by supervision of end-to-end property operations, managing cluster level teams, defining SOPs and business processes, ensuring compliance and handling escalations
- Managing customer satisfaction and churn - Be owner of customer satisfaction metrics through service delivery and keeping churn numbers within target levels, monitoring and handling escalations of customer complaints
- Managing Operations team hiring and retention - through proper manpower planning, acting as a mentor to mid-level team members and conducting pulse checks of the junior levels Developing strong information dashboards - ensuring the right data processes are in place for effective data capture and analysis to enable quick decision making
- City Expansion Strategy
- Develop and handle key accounts/corporates for the city Skills required for the role of the City
Education, Knowledge & Desired Skills :
- Bachelor's or Master Degree in Finance or any Engineering Graduate with Master's in Business Administration (Finance or Operations Management) with strong academic credentials. Must be a computer literate - Excellent in MS-Office tools.
- Prior Operations Experience in general management / consulting / operations and have worked in the industries like hospitality, facilities management, consulting, manufacturing, supply chain, logistics and plant operations would be preferred.
- Prior experience of managing profitability drivers (revenue as well as cost drivers) through direct management of outcomes and teams
- Regional Language (Telugu), Hindi is a must with solid local exposure
- Good at decision making and able to handle escalations and solve problems with high degree of maturity.
- Demonstrated ability in managing team at all levels.
Key Competencies :
High Integrity Levels
People Management
Analytical skills
Outstanding communication skills - both Written and Verbal
Proactively taking initiative
Visit our website www.zolostays.com to know more about our organisation and its work culture.
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