Head - P&L - Home Loans & Morgtage Services

- The role entails working with senior management achieve immediate and long term objectives. The position will also work in direct conjunction with the strategy function creating financial products and processes.

- P&L / associates: Primary responsibility is to support the sales functions along with the P&L for the function.

- The function has been designed for a team size of 10.

- Primary responsibility to lead and drive the Home Loans /mortgage services business for residential and commercial real estate business.

Below are the direct functional accountabilities :

- Lead, plan and provide the necessary strategic insight, considering competitor gap analysis, market predictions, financial plans, as well as pipeline information and current products lifecycle position

- Build and develop banking relationships with the leading financial institutions to provide mortgage services to our customers of residential and commercial assets

- Create innovative and path breaking financing tools to drive real estate sales.

- To plan and simplify the banking processes across the value chain, including the project approvals and customer loans.

- Actively drive, create and manage the end to end operations of the mortgage process for customers.

- Manage the disbursement process in coordination with Post sales/CRM. Should be able to take onus on collections from financial institutions within timelines.

- Ensure great customer experience by effectively managing technology and processes to walkins, solving queries with minimal TAT and minimum no. of escalations. Implement a process and system driven escalation management matrix.

- Put in place measures to minimize abuse, fraud of the system by stakeholders and ensure deployment of tight and diligent processes.

- Ensure projects which use external management consultants, are well managed and viewed as successful, ensuring alignment with project objectives and adhering to committed timelines and milestones.