Head - Performance Mgmt - Inv Bank

Head - Performance Management (15+ Years)

This advertisement comes to you on behalf of our MNC Client in Investment Banking Domain.

Our client is a large European Bank and a major Financial Services company which has a substantial global presence. It is the leading French bank and a major bank in the European zone.

Now, we have the following opening for Head – Performance Management with the above mentioned client for their Global Service Center in Bangalore.

Roles & Responsibilities

- Role of Deputy Head of the GSC Delivery Excellence, with direct responsibility of the Performance Management

- Ownership of Global Service Centre(GSC) Performance Indicators

- Thorough review of indicators across GSC in order to (i) map them all, (ii) identify relevant ones and ones to be cancelled (i.e. duplicates or unnecessary KPIs)

- Proposal of new KPIs/ KPIs changes in coordination with BLs and DX other teams

- Proposal for MRM and RESG main KPIS, with dedicated template and consolidated view on a monthly and quarterly basis

- Be able to align GSC Vision with our partners’ one

- Accountable of GSC Performance Dashboards (Monthly Management Report and Quarterly Paris Scorecard)

- Ensure BLs and Corporate Functions consolidate their MRM support in due time and with appropriate template

- Analyze the MRM KPIs before the MRM meeting in order to provide some comment about each BLs performance

- Consolidate main KPIs and comments every Quarter for the RESG Performance Scorecard

- In charge of GSC KPIs analysis

- Root cause analysis with BLs when KPIs breached and follow-up the next months

- Work closely with other DX teams and BLs MSU to get insights about main Quality and Performance KPIs and events

- Ensure client’s benchmarks are gathered by BLS on a regular basis, consolidate results and identify main actions plan with each BL level

- Formalize and follow-up Quality and Performance main action plan for each BL

- Propose and influence some actions at GSC and BLs level based on indicators analysis

- Accountable of the data quality process: ensure that processes in place to produce indicators and to control data quality are appropriate

- As Delivery Excellence Deputy Head, assist the Head and play a role of Back Up

Key Sills Required:

Experience: 15+ years

- Significant Experiences of Senior Management in the Banking industry, with strong knowledge of Corporate and Investment Banking activities (IT and Operations).

- Exposure to Quality, Performance Management and Lean

- Maturity - Ability to stand back and get the whole picture - Analysis and Synthesis skills – Assertiveness – Capacity to interact with Senior Management – Capacity to challenge and initiate changes – Strategic view – Decision making – communication, oral and written – Rigor – Honesty

If your profile matches the requirement, please send in your updated resume in word format to subin.kurian@peopleplusindia.com

If you are not applying, please refer this to any of your contacts, who can fit in this requirement.

Subin P. Kurian
PEOPLEplus Professional Services Pvt Ltd
Bangalore - 560 083
Ph: +91-80-40313999, +919886475255
E-mail: subin.kurian@peopleplusindia.com
URL: www.peopleplusindia.com