Job Title CALL CENTER HEAD Function Call Centre Job Responsibilities: - To look after entire 300 seats outbound call center operations and deliver high productivity through controlling, monitoring, analyzing & reviewing system. - Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews. - Develops call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations. - Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades. - Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. - Prepares call center performance reports by collecting, analyzing, and summarizing data and trends. Minimum Education BA / B Com / B Sc/MBA Work Experience 15 years - 20 Years Age Range 35 years - 48 Years Industry Exposure Required "Hands on expr in domestic out-bound sales process Customer Focus, Customer Service, Verbal Communication, Informing Others, Process Improvement, Problem Solving, People Skills, Teamwork, People Management, Managing Processes, Emphasizing Excellence Experience in Outbound call center sales process - 6 - 8 yrs. Min number of agents handled : 600+" Functional Reporting VP Customer service/call center and quality assistance Administrative Reporting VP Customer service/call center and quality assistance IT Knowledge/ Other Competencies MS Office, Fidelio/ Opera

Gurgaon/Gurugram

Head - Outbound Call Center 

Head - Outbound Call Center  ,Job Description for Head - Outbound Call Center  in DEV GROUP in  Gurgaon/Gurugram for (15-20) years of experience. Apply Now!

Job Description for Head - Outbound Call Center  in DEV GROUP in  Gurgaon/Gurugram for (15-20) years of experience. Apply Now!