Head Order Management ( Contact Center - Bangalore )  Job description:  The head of Order management (Vendor communications) will be responsible for the pan-India order fulfillment process. He / she will be responsible for devising and executing cost-efficient processes and initiatives to streamline our call-center processes. The candidate will be leading special initiatives such as outsourcing lower end processes and also will play a key role in centralizing our call-center. The candidate should have prior experience in vernacular voice processes and should have at least 3-5 years of senior managerial experience.  Developing & ensuring execution of Operational Processes to efficiently operate and grow the business   Leading and managing a team of Managers and Executives to offer the best in class vendor and customer experience   Strategizing and executing projects aligned with the company vision and setting aggressive timelines to achieve them   Proactively experimenting new processes and technologies thus promoting an Innovative and Entrepreneurial culture within the team   Setting the vision, direction and culture of the team by managing individual expectations and aspirations   Monitoring real time service levels and schedule adherence   Qualifications:  Should have 5-15 years experience in Voice processes   Having prior experience in process design and operations implementation   Having prior leadership experience   Strong time management skill holder with the ability to prioritize in order to meet daily, weekly, and long-term requirements and goals   Comfortable with advanced features of MS excel. Should have the intuition to use data effectively for devising operations strategy   Structured problem solver with orientation for details and a die-hard customer first attitude   Sree

Bangalore

Head - Order Management - Contact Center 

Head - Order Management - Contact Center  ,Job Description for Head - Order Management - Contact Center  in Peoplelogic Business Solutions in  Bangalore for (5-15) years of experience. Apply Now!

Job Description for Head - Order Management - Contact Center  in Peoplelogic Business Solutions in  Bangalore for (5-15) years of experience. Apply Now!