Head - Operations - US Mortgage

Key Responsibilities:

- Manage resources, workforce, and facilities to ensure smooth day-to-day deliverables from the operational system and process

- Manage teams, ensure overall governance from processing, training and learning & development requirements

- Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration and consistently meet company goals for improvement

- Build and manage a high-functioning team, Streamline or implement structures and roles that boost speed and efficiency while supporting rapidly shifting business demands

- Identify risks and issues in business processes & systems, and ensure adequate training is planned and executed for the new hires and new processes as needed

- Establish culture of continuous process improvements, identifying opportunities for improving quality and controls, and improving both efficiency and effectiveness

- Act independently to determine methods and procedures on new or special assignments. Use professional concepts in developing resolution to moderately complex issues

- Establish and maintain constructive working relationship and keep stakeholders (internal and external) informed of progress or status, addressing the underlying needs and providing solutions

- Ensure compliance with the data governance policies, standards and operational procedures

Requirements:

Work experience:

- Minimum 15 yrs. as a Credit Operations Manager in Banking / NBFC / Financial Services mandatory, with 2+ years in a leadership role

- Experience in US Mortgage/Money Lending process is a must

- Deep understanding of unsecured lending, comfortable with data, analytics with the ability to present expected metrics, results to stakeholders

- Strong persuasion/client management skills

- Masterful organizational, communication, and leadership skills, backed by previous professional success

- Adapts easily to change