Head - Operations - Stock Broking

Position: Head - Operations (Stock Broking)

Experience: 15 - 20 Years

Salary: 20 - 22 Lpa

Location: Navi Mumbai

Industry: Stock Broking

Qualification: Any graduate / post-graduate

Candidate Requirement

- Knowledge of back-office software like LD and CDSL

- Well verse with DKYC process and other broking norms

Responsibilities:

- Define, implement and manage operational processes as per regulatory framework to ensure exchange compliance.

- Vendor management.

- Able to build and manage teams for important functions like account opening, pay-in pay-out stock and funds, DP account, customer modification, RMS etc.

- Responsible for customer support and seamless experience in a stock broking business.

- Ensure process oriented, TAT driven customer support as per defined SOP.

- Mentor and monitor team to ensure high level of accuracy and timely execution.

- Coordinate with IT and Sales team for development of online customer support process and Process automations.

- Handling regulatory audits of SEBI, Exchanges, etc.