Head - Operations - Startup - IIM/MDI/ISB/FMS

- Build, manage and scale operations capability for the organization

- Drive the organizational vision with respect to the last mile operations and provide strategic leadership.

- Accountable for P&L, financial budgeting and cost control of operations

- Build a data driven feedback mechanism to ascertain the services levels

- Define, track and improve on key SLAs

- Implement efficient processes and standards, drive continuous improvement and operationalise business process innovation

- Partner closely with the product and tech teams

- Strong team handling skill sets with an ownership orientation to develop team members executive behavior and attitude towards the customer

Skills and Experience:

- MBA & Engineers - from Tier 1 schools only with 10-12 years of experience Startup operations experience is a must

- Looking for a leader who is dynamic, an ambitious strategist and has a remarkable ability to scale up quickly.

- You should have a proven track record of operations management and customer obsession in high growth companies from e-commerce/ supply chain solutions.

- You should come with an entrepreneurial mindset and should be able to thrive in a fast - paced, deadline - driven environment.

- Able to work with diverse teams which include product, technology.