Head - Operations - Retail

Job Summary:

As the Operations Head, you will be responsible for overseeing and optimizing our day-to-day operations to ensure efficiency, productivity, and quality. You will play a pivotal role in driving operational excellence, implementing best practices, and fostering a culture of continuous improvement. The successful candidate will have a proven track record of strategic thinking, leadership, and the ability to implement operational strategies that align with the company's overall objectives.

Key Responsibilities:

Operational Strategy:

- Develop and implement comprehensive operational strategies to enhance overall efficiency and effectiveness.

- Collaborate with senior management to align operational goals with the company's strategic objectives.

Process Improvement:

- Identify opportunities for process optimization and implement improvements to enhance productivity and reduce costs.

- Lead cross-functional teams to implement lean methodologies and best practices.

Team Leadership:

- Build and lead a high-performing operations team, providing guidance, mentorship, and development opportunities.

- Foster a positive and collaborative work environment that encourages innovation and accountability.

Quality Management:

- Establish and monitor key performance indicators (KPIs) to ensure quality standards are met or exceeded.

- Implement quality control measures to continuously improve product/service delivery.

Resource Management:

- Optimize resource allocation and utilization to maximize efficiency and productivity.

- Work closely with other departments to ensure seamless coordination and communication.

Vendor Management:

- Develop and maintain strong relationships with key vendors and suppliers.

- Negotiate contracts and agreements to ensure favorable terms and conditions.

Compliance and Risk Management:

- Ensure compliance with relevant regulations and standards.

- Identify and mitigate operational risks to protect the interests of the company.

Qualifications:

- Proven experience in a senior operations management role, preferably in Retail industry.

- Strong understanding of operational processes and best practices.

- Excellent leadership, communication, and interpersonal skills.

- Analytical mindset with the ability to make data-driven decisions.

- Results-oriented with a focus on continuous improvement.