QUALIFICATIONS: Graduate in Hotel Management / Post Graduate in Management
EXPERIENCE: 15 - 20 Years of relevant experience preferably in hotels, shopping malls, retail chain.
ROLE:
This is a leadership position & the incumbent will be responsible for a key portfolio of managing the Mall (Sahar) at the Sahar International Airport, Mumbai. He/she will be responsible for driving EBITDA, Operational
Excellence and Customer satisfaction in mall services.
KEY ROLES & RESPONSIBILITIES:
- Responsible to achieve budgeted EBITDA.
- Responsible for the overall sales consumption of the Mall.
- Responsible for the day to day management of the Mall.
- Provide excellence to multiple operational functions viz. operations, security, engineering, marketing and accounts.
- Devise an asset management program for the Mall. Ensure the company assests are being used in the most efficient manner, enhancing its profitability. Devise annual plans & budgets on up gradation or replacements; determine the worth of unused assests and areas where investments might help operations.
- Adhere to the CAPEX Budgets with respect to amount, specifications and time.
- Analyze, evaluate and report performance of the Mall periodically.
- Lead marketing and carry overall responsibility for attracting footfall
- Devise marketing strategies to counter competition and attract customers with unique value propositions.
- Engage with communities and catchment
- Provide leadership to direct and indirect employees ensure they are motivated and connected to the company.
- Manage Retailers, vendors/ agencies, contractors and government / local bodies
KEY SKILLS:
- Sound understanding of business and a quick learner
- Good commercial skills.
- Strong customer service orientation.
- Should be a team player with good communication and negotiation skills.
- Should understand and have experience in marketing and brand communication, campaign management
Didn’t find the job appropriate? Report this Job