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15/01 Azmat
Manager Management Search at Infoedge

Views:561 Applications:176 Rec. Actions:Recruiter Actions:6

Head - Operations - IT Healthcare Startup (10-20 yrs)

Bangalore/Chennai/Hyderabad/Punjab Job Code: 882279

Head Operations - IT Healthcare startup

- Responsible for end-to-end Customer Experience to drive Business growth under B2B for all lines of business including all Virtual services.

- Proficient in translating company's business strategy into operational goals with visible metrics.

- Work on the entire activity including RFP & MoU creation by defining the operations spec, escalation matrix etc

- Collaborate with technology, sales, finance and admin teams to develop systems/solutions to meet clients- requirements.

- Experience in Setting-up, managing operations and turning around the performance of a large scale customer care contact centres

- Define the detailed procedures and approach for transitioning help desk operations from the client's business units to India

- Develop the complete Process flow & technology solution for B2B customers in different verticals

- Created and executed the entire business model, framed processes/policies, set up the IT infrastructure and initiated operations.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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