Head - Operations - Interior Design Firm

Head - Operations

Looking for an experienced Head of Operations from the interior designing industry to take control of all operational aspects of all projects undertaken and to manage them end to end with the help of internal and external stakeholders in a way that gives ease and comfort to the client.

They are someone who is currently living in Mumbai or willing to relocate and can start immediately or have a notice period of fewer than 30 days and are willing to work from the office 6 days/week.

What's for the Candidate:

- Opportunity to work in a technology-driven, product-based, luxury interior designing start-up

- Best-in-class packages

- 21 Paid Holidays & 15 public holidays

- Insurance

- Tech tools/ assets

Job Responsibilities:

- Build enduring relationships with the clients and display an understanding of the client, industry, business environment

- Responsible for P&L of the department

- Track and review entire operations process, weighing them against the set business targets in order to determine the effectiveness of any initiatives and implement necessary changes and solutions

- Ensuring high-quality customer experience with brief understanding and validation to design projects development and coordination from concept to execution stages

- Take complete ownership of projects from start to finish. Manage customer negotiations and payment

- Work closely with the client and your interior design and execution team to finalize the home design, 3D designs, and GFC (Good for Construction) drawings. Ensure highest level of Design quality along with client satisfaction is maintained

- Collaborate with team and be accountable for all deliverables of team members

- Develop strategic short/ long range plan to ensure on-time project completion

- Devise project management guidelines, review projects with various stakeholders, coordinate staffing/scheduling, evaluate commercial project contracts, and establish milestones Plan, monitor, and analyze key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of projects

- Collaborate with leadership in the development of performance goals and long-term operational plans

- Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration

- Set strategic goals for operational efficiency and increased productivity such as developing at least 10 vendors in each category and complete their onboarding

- Hire and grow the team as per the organization requirements with Human Resources

- Analyze current operational processes and performance, recommending solutions for improvement when necessary

- Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress, and obstacles for projects

- Build and maintain relationships with all department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals

- Devise strategies to ensure growth of programs enterprise-wide, identifying and implementing process improvements that will maximize output and minimize costs

- Uphold local governmental policies and standards, ensuring legislative regulations are followed for all processes

Mandatory Requirements:

- Thorough knowledge of costing and preparing project commercials

- Willingness to travel

Preferred Requirements:

- ERP implementation experience

Qualities:

- Strong visualization and conceptualization abilities

- Strong communication, interpersonal with negotiation skills and efficient in program/stakeholder management

- Highly enterprising nature with an ability to handle uncertainty

- Should be highly resourceful and action-based

- Open to new ideas and adaptable in a fast-paced Start-up environment

Eligibility Criteria:

- Experience in the interior designing industry having 12-15+ years of experience managing and driving end-to-end residential projects in the luxury segment

- B.Arch/ B.E. (Civil) + PG/ Diploma in interior designing or project management

- Willing to work in a start-up from the office for 6 days/week

- Job Location: Kanjurmarg Office and Marine Drive for client meetings