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23/07 Chandra
CEO at Consult ShekharPandey

Views:1969 Applications:545 Rec. Actions:Recruiter Actions:19

Head - Operations - HRO/RPO (10-12 yrs)

Delhi NCR/Gurgaon/Gurugram Job Code: 954501

Operations Head - HRO/RPO ITES Background and Multigeography Experience A Must

- This role as part of the management team will be completely responsible for overseeing HR Shared Services Operations for multiple geographies.

- The role holder will be responsible for overall performance and functioning of the business vertical.

- He / she will be involved in resource management, planning, forecasting and strategic decisions. HR Shared Services encompasses resume sourcing, resume formatting, contract database management, vendor partner, HRO etc.

Key Accountabilities:

- Manage service delivery with accountability for overseeing delivery metrics, procedures and policies.

- Responsible for developing resource allocation plan, assess and manage risk and strategic planning.

- Leading, directing and overseeing teams on daily, weekly and monthly delivery targets.

- Review process performance against SLAs / KPIs with team managers, report and review with stakeholders ensuring quality and productivity targets are met.

- Proactively assess, plan and implement crisis management measure to ensure business continuity

- Responsible to handle escalation and address stakeholders- concerns

- Review SOPs, process workflows and governance documents, identify gaps and recommend change to fill gaps or eliminate non-value add and cost-effective operations.

- Plan and prepare all the time readiness for internal and external audits

- Oversee and ensure timely completion of all process deliverables and growth in existing businesses.

- Supporting stakeholders and leadership in identifying, recommending opportunity of new work transition.

- Lead new transition execution and ensure project milestones are achieved as per agreed plan.

- Oversee and drive employee engagement activities to motivate and manage attrition / improve employee retention.

- Identify hiring needs and recruit to ensure adequate staffing for smooth and cost- effective service delivery.

- Perform timely and meaningful appraisals and ensure team development, improvement initiatives and activities for teams.

- Evaluate and set career development objective of the teams. Assess, identify and arrange necessary trainings to achieve the objective.

Skills & Experience Must Have :

Qualification: Graduation / MBA degree

- 10 - 12+ years of experience in operations out of which last 4/5 years as Senior Manager

- Experience in managing delivery for UK and US regions for HR Shared Services / RPO processes

- Experience in managing multiple backend transactional and resume sourcing process and multiple stakeholders

Job Description:

- Proven experience in managing SLAs for multiple processes and teams of 100+ headcount

- Proficient (hands-on) in reports and presentations with eye for detail.

- Sound analytical and decision-making skills

- Excellent communication, people and stakeholder management skills

- Experience in new work transition

Women-friendly workplace:

Maternity and Paternity Benefits

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