Our client is a healthcare provider in India which enables innovative end-to-end Business Process Outsourcing solutions to their clients   Job Description :   - Incumbent should have good understanding of BPO Healthcare Operations. Should have managed a large Healthcare client relationship with responsibilities including Operations, Service Delivery, SLA Management, Governance, Client Management, Engagement & P&L.  Key Result Areas (KRAs) Job responsibilities :  - Keep abreast with the processes In the Payer business  - Demonstrates thorough knowledge of the job.  - Demonstrates good understanding of the performance SLA's and meet the SLA's.  - Understand all binding laws and regulations related to the project.  - Developing in-depth knowledge base among the team members relating to domain and process.  - Responsible for driving quality improvement initiatives to ensure avoidance of penalty.  - Should manage the P&L for the process.  - Good communication skills, inter personal skills and excellent team handling skills.  - Attrition Management  - Oversee team reviews, submit progress reports of the team to the BUH and conclude appraisals.  - Conduct individual performance reviews and propose the required action plan.  - Active involvement in disciplinary issues arising out of the team.  - Ensure project meets all the required Quality parameters -internal and external  - Implement efficiency improvement projects by deploying lean sigma methodology  - Ensure all MIS reports go on time.  - Participation in conference calls on subject matters whenever necessary.  - Monitoring and assisting the quality of the work done by the team.  - Updating management on team performance.  - Co-coordinating with the client on process related issues and updates.  - Identifying, recommending and implementing ways to increase the quality of operating teams, with productivity as a bonding CTQ.  - Client co-ordination on overall process progress and monitoring of issues.  Desired Profile :   - Healthcare BPO industry. experience mandatory.Should have experience in the payer side of the business.  - High school +2+3/ MBA  Experience (years) :   - Overall 16+ years, 12+ years in healthcare  - Should have experience in managing teams of 200+  - Experience in setting up operations from scratch

Mumbai

Head - Operations - Healthcare Payer Business 

Head - Operations - Healthcare Payer Business  ,Job Description for Head - Operations - Healthcare Payer Business  in InnoQuest Consulting in  Mumbai for (16-22) years of experience. Apply Now!

Job Description for Head - Operations - Healthcare Payer Business  in InnoQuest Consulting in  Mumbai for (16-22) years of experience. Apply Now!