- Responsible for overseeing the overall business operations strategy
- Design, plan and implement business strategies, plans and procedures
- Set comprehensive goals for business growth and success
- Coach and develop the team to ensure they are delivering key business metrics
- Improve quality, efficiency, and productivity, reduce costs, increase profits, or improve control measures
- Understanding the role of technology in fulfilling Company's vision; building the Operations Business
- Process Planning, Process re-engineering, SOP Management
- Understand and evaluate all critical processes, and identify areas of development, including recommendation of solutions to optimize processes.
- Process Improvement through Tech Adoption and Tech Intervention, Center of Excellence
- Agent for Change Management, Business Transformation, Automation, improve quality of service
- Design and implement risk management processes. quality management, loss prevention,
- Designing and implementing an overall risk management process for the organization, which includes an analysis of the financial impact on the company when risks occur
- Creating business continuity plans to limit risk
- Evaluate risk and lead quality assurance efforts
- Oversee expenses and budgeting to help the organization optimize costs and benefits
- Mentor and motivate teams to achieve productivity and engagement
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