Job Opening for Head-Operations with FinTech Company
Job Description :
- Manage entire merchant life cycle, onboarding, verification and support.
- Coordinate with merchants as well as alliances team in the on-boarding fulfilment Processes
- Managing metrics of merchant operations (SLA of query resolution, onboarding & KYC Document verification
- Managing merchant portfolio risk management and identifying those which could possibly cause monetary losses to the company
- Work closely with internal teams like Alliances, Finance, Product, technology, Customer
- Assessing transactions processed by merchants hitting rule parameters and rendering feedback to enhance rule criteria and to increase recoveries by fraud investigations
- Support to resolve merchant issues and highlight new trends.
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