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23/11 Ekta Shah
Assistant Manager - HR at Orange Umbrella

Views:234 Applications:62 Rec. Actions:Recruiter Actions:0

Head - Operations - FinTech (8-11 yrs)

Mumbai/Navi Mumbai/Thane Job Code: 1008349

Hiring for Operations Head for Fintech Industry

Job Description :

- Planning, budgeting and implementing effective processes and standards in coordination with senior management

- Supervise operations teams in customer acquisition, settlements and reconciliations

- Ensure support to the operations teams in terms of training, systems etc for smooth functioning of the operations processes

- Ensure support to on-ground customer acquisition teams in terms of training, handling objections etc

- Improve processes to reduce TAT

- Handle cost budgets and optimize processes for least cost per activation

- Manage relationships/agreements with external partners/vendors

- Develop, implement, and maintain quality assurance protocols

- Overseeing compliance with regulations

- Track staffing requirements, hiring new employees as needed

- Lead, motivate, and support a large team within a time-sensitive and demanding environment, including setup and implementation of career development plans for all direct reports and problem resolution

- Help analytics teams with setting up appropriate monitoring and data analytics for enhancing efficiency in the operations process

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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