Hiring for Operations Head for Fintech Industry
Job Description :
- Planning, budgeting and implementing effective processes and standards in coordination with senior management
- Supervise operations teams in customer acquisition, settlements and reconciliations
- Ensure support to the operations teams in terms of training, systems etc for smooth functioning of the operations processes
- Ensure support to on-ground customer acquisition teams in terms of training, handling objections etc
- Improve processes to reduce TAT
- Handle cost budgets and optimize processes for least cost per activation
- Manage relationships/agreements with external partners/vendors
- Develop, implement, and maintain quality assurance protocols
- Overseeing compliance with regulations
- Track staffing requirements, hiring new employees as needed
- Lead, motivate, and support a large team within a time-sensitive and demanding environment, including setup and implementation of career development plans for all direct reports and problem resolution
- Help analytics teams with setting up appropriate monitoring and data analytics for enhancing efficiency in the operations process
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