Head - Operations - FinTech

- Liaise with superior to make decisions for operational activities and set strategic goals

- Plan and monitor the day-to-day running of business to ensure smooth progress

- Supervise staff from different departments and provide constructive feedback

- Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements

- Manage procurement processes and coordinate material and resources allocation

- Oversee customer support processes and organize them to enhance customer satisfaction

- Review financial information and adjust operational budgets to promote profitability

- Revise and/or formulate policies and promote their implementation

- Manage relationships/agreements with external partners/vendors

- Evaluate overall performance by gathering, analyzing and interpreting data and metrics

- Ensure that the company runs with legality and conformity to established regulations

Requirements :

- Proven experience as Director of Operations or equivalent position

- Excellent organizational and leadership abilities