Head - Operations - FinTech

Job Opening for Head-Operation - Unsecured Business Loan with Leading Fin-Tech Company based at Mumbai

Job Description :

- Planning, budgeting and implementing effective processes and standards in coordination with senior management

- Supervise operations teams in customer acquisition, settlements and reconciliations

- Ensure support to the operations teams in terms of training, systems etc for smooth functioning of the operations processes

- Ensure support to on-ground customer acquisition teams in terms of training, handling objections etc

- Improve processes to reduce TAT

- Handle cost budgets and optimize processes for least cost per activation

- Manage relationships/agreements with external partners/vendors

- Develop, implement, and maintain quality assurance protocols

- Overseeing compliance with regulations

- Track staffing requirements, hiring new employees as needed

- Lead, motivate, and support a large team within a time-sensitive and demanding environment, including setup and implementation of career development plans for all direct reports and problem resolution

- Help analytics teams with setting up appropriate monitoring and data analytics for enhancing efficiency in the operations process