Head - Operations - Financial Services

Applicants with over 15 yrs of work experience & exceptionally good at operational excellence may apply .Should possess strong people management & global stake holder management experience.Incumbents with good pedigree to their academic background & associated with reputed brands are given top preference.

Applicants from Insurance, Financial services companies, BFSI sector may apply.

Candidates residing in Mumbai /Pune or natives of the place are given top preference.Someone savvy in Innovation & in change management are desirable.

Incumbents with excellent communication ability, job stability & presently drawing CTC of Rs.50L to Rs.80L

PS : The fixed remuneration should not exceed Rs.55Lacs per annum.

Job Summary

- Leads the development and implementation of operations strategy. In conjunction with the stakeholders, agrees and implements strategic changes to the business model within the company. Ensures the ongoing delivery of excellent client service across all segments ensuring the relevant regulatory and technical standards are met.

Principal Duties/Responsibilities

Strategy

- Develops the short and long-term Business Unit (BU) strategy in conjunction with overseas counterparts.

- Drives the delivery of the change agenda including cross-functional programmes and change initiatives, securing the resources required to deliver programme activities, including design, testing and implementation support

- Leads the development of the client service propositions and service delivery strategy for all operational functions

Operations Management/Operational Effectiveness

- Ensures that the function has optimum number and quality of resources required to deliver the functional objectives and that they are effectively controlled and targeted

- Plans, supports and reviews the performance of the function, identifying development needs for both individuals and the team as a whole. Works with HR to optimise training and development opportunities

- Develops, promotes and enhances a culture of - client first- service to ensure consistent delivery of excellent client service and client retention

- Works closely with the BU management teams to establish the areas of client service that need to be measured in order to maximise the opportunity for achievement of overall objectives

- Drives ongoing efficiency and effectiveness of the business to ensure year-on-year delivery of service delivery improvements

- Leads the delivery of standardised policies, procedures and service standards. Ensures these are understood and followed by the business so that all aspects of risk management, information security, legislation and regulation are managed effectively

- Works with the management teams to create and embed a culture of continuous improvement

Relationship Management

- Works with internal and external sources to identify opportunities to work collaboratively on alignment of strategic activity

- Supports the development of further business opportunities through service opportunities

- Increases the standing of the company as a service organisation in the eyes of internal and external clients

- Maintains a good working relationship with Internal Audit Group Compliance and Group Risk functions, representing the needs of the business in negotiations

People Management/ Development

- Implements effective succession planning, people management, development, recruitment, and retention strategies for the division in conjunction with HR

- Manages the performance of all direct reports within the division through the formal performance management system

- Maintains an effective and consistent communication channel within the BU

Required Qualifications, Skills, Knowledge, Experience:

Qualifications:

- Minimum bachelors degree

- Relevant qualifications in Operations/ Business Management preferred

Skills:

- Languages: English

- Excellent communication skills both verbal and written

- Proficiency in standard Microsoft packages is essential

Knowledge/Experience:

- Ten plus years experience in the BFSI services industry, with at least eight of these in a leadership role

- Proven track record of delivering excellent levels of client service through a large scale, multi-channel operating function

- Experienced leader with proven ability in managing a function to deliver an agreed set of homogeneous processes

- Broad operations expertise which encompasses previous knowledge of managing diverse logistical functions such as operations, IT, compliance, risk, business improvement

- High levels of business acumen with an understanding of company strategy, operating environment and business objectives

- Awareness of the latest technology to support the business