Head - Operations - Facilities Management Services

Operations Head

Responsibilities:

- Ensure smooth launch of new projects within budget.

- Manage a team of Regional Operations Managers, Operations Executives and blue-collar staff (direct and outsourced) involved in on-ground installation and maintenance.

- Coordinate with hardware and software teams within Clairco for smooth Operations.

- Ensure that all Standard Operating Procedures are followed and create new processes as per requirement.

- Ensure good professional relationships with clients and develop Clairco's business within the client portfolio.

- Vendor management and Assisting the central team with local vendor network development network for filters, IoT products and UVGI systems.

- Managing IoT components vendors

- Managing filter vendors

- Managing pathogen solution vendors

- Maintaining Database of vendors, IoT products, Filters, maintenance/replacements, pathogen products

- Ensuring execution of tech/data science projects

- Liasioning with Accounts team for collections, maintaining invoice tracker

- Coordination and collating weekly updates from regional teams

- Measuring KRA of each member and reviewing performance

- Planning and Executing new projects

- Creating estimates for new projects/launches

- Ensuring launch within budget

- Managing daily operations

- Preparing and sharing monthly reports

- Measuring client feedback and getting new leads from existing customers with the help of the sales team

Skills required:

- Knowledge of Indoor Air Quality/HVAC/CRE/ Facilities management.

- Smart, Resourceful, energetic and high ownership taking abilities

- Ability to manage a team of blue-collar/gray collar employees

- Ability to troubleshoot issues, identify root causes for recurring issues and solving them

- Ability to create standard processes & checklists which can be followed at scale

- Intermediate level knowledge of using Google Suite & MS Excel

- Good verbal and written communication