Head - Operations - Education Loan Platform

Head of Operations for An Education Loan Platform

Key Responsibilities:

- Create processes underlining decision parameters, documentation required and operational processes for education loans.

- Implement efficient processes and standards. Drive customer sales and service efficiency and Turn-Around-Times across the acquisition, documentation, sanctioning, disbursement and collection processes.

- Setup mechanism for daily / weekly / monthly reporting and reviews.

- Program manage new initiatives - monitor and report progress and problem, solve any roadblocks as required.

- Coordinate customer service operations and find ways to ensure customer retention.

- Mentor and motivate teams to achieve productivity and engagement.

Experience and Qualification Required:

- Proven experience in leading and tele-sales operations.

- Experience with using CRM and LOS / LMS systems.

- Understanding / experience of education lending industry.