Head - Operations - eCommerce

ROLE: OPERATIONS HEAD

LOCATION: BENGALURU

Key Responsibilities:

Systems and Process Design:

- Design and implement operational systems for different business models, that ensure smooth flow and transparency throughout the process.

Team Management

- Manage a dedicated team of operations personnel, ensuring effective performance and collaboration.

- Foster a culture of excellence, accountability, and continuous improvement.

Stakeholder Engagement:

- Partner with farmers and buyers to understand their needs and expectations.

- Build strong relationships with suppliers and logistics partners to ensure efficient operations.

- Collaborate with other business functions to align operations with company goals. Optimization and Improvement:

- Leverage data analytics to identify bottlenecks, measure performance, and drive continuous improvement initiatives.

- Identify and implement cost-saving measures and process optimizations.

- Stay informed of industry best practices and emerging technologies to enhance operations

What We are Looking For

- 8 to 12 years of experience in handling warehouse and logistics operations in e-commerce or FMCG companies

- Proven track record of building and scaling operational systems and processes for a startup.

- Experience managing and optimizing operations across multiple locations simultaneously.

- Deep sense of business and focussed on farmer & customer experience in building solutions.

- Strong leadership and communication skills, with the ability to motivate and engage a team.

- Flexibility and adaptability to changes in business needs.

- Willing to travel and drive implementations on the ground.

- Ability to handle multiple tasks efficiently and remain organized under pressure.

- Excellent problem-solving and decision-making abilities