Head - Operations & Company Secretary - Legal Solutions Provider Firm

Head - Operations & Company Secretary - Legal Solutions Provider Firm

Job Summary - 

The key responsibilities is to contribute to the development, implementation, monitoring and review of the business operations process flow and set strategic goals that maximizes the net profit by driving sales and controlling costs at all levels; to build motivated and high performing teams through effective leadership.

Responsibilities and Accountabilities - 

- Formulate and evaluate operations process flow strategies with the executive team and promote their implementation.

- Translate the strategic goals into operational plans to achieve the required targeted growth in sales and profit.

- Implement and evaluate regularly the efficiency of operations procedures according to organizational objectives and apply improvements.

- Coordinate customer service operations and find ways to ensure customer retention.

- Ensure compliance with local and international laws (e.g. data protection).

- Oversee the implementation of technology solutions throughout the organization.

- Manage contracts and relations with customers, vendors, partners and other stakeholders.

- Evaluate risk and lead quality assurance efforts.

- Oversee expenses and budgeting to help the organization optimize costs and benefits.

- Mentor and motivate teams to achieve productivity and engagement.

- Present a range of financial/non-financial reports on operational performance and suggest improvements.

- Evaluate overall performance of the team by gathering, analyzing and interpreting data and metrics.

Nature of Experience -