Senior Consultant at Kelly Services
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Head - Operations - BPS (13-17 yrs)
Head - Operations - BPS
Role summary :
- Will lead the entire operations and delivery processes for the Business Process Services.
- This role will be instrumental in building relationships across the organization with focus on meeting customer/operational/employee goals.
- This role requires to be able to work be able to embrace change working in a dynamic environment, adjusting to unfamiliar situations, demands and changing roles, seeing change as an opportunity and being receptive to new ideas.
Skills required :
- Should have relevant 12+ years experience in leading operations for team size of 500 or more. Relevant experience in Healthcare domain is preferred.
- Must have had exposure to working in start-up type set up where processes are not entirely defined
- Experience in leading operations and delivery
- Define and agree on Service Level Agreement with key stakeholders
- Implement and monitor key KPIs and manage performance with P&L Ownership
- A drive for continuous innovation.
Only female Candidate required for this role.