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30/06 Kim
Senior Consultant at Kelly Services

Views:653 Applications:228 Rec. Actions:Recruiter Actions:17

Head - Operations - BPS (13-17 yrs)

Hyderabad Job Code: 830997

Head - Operations - BPS

Role summary :

- Will lead the entire operations and delivery processes for the Business Process Services.

- This role will be instrumental in building relationships across the organization with focus on meeting customer/operational/employee goals.

- This role requires to be able to work be able to embrace change working in a dynamic environment, adjusting to unfamiliar situations, demands and changing roles, seeing change as an opportunity and being receptive to new ideas.

Skills required :

- Should have relevant 12+ years experience in leading operations for team size of 500 or more. Relevant experience in Healthcare domain is preferred.

- Must have had exposure to working in start-up type set up where processes are not entirely defined

- Experience in leading operations and delivery

- Define and agree on Service Level Agreement with key stakeholders

- Implement and monitor key KPIs and manage performance with P&L Ownership

- A drive for continuous innovation.

Only female Candidate required for this role.

Women-friendly workplace:

Maternity and Paternity Benefits

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