Head - Operations - BPO/ITeS

Sector: BPO and ITES

BPO category

Operations, technology, management, shared services, centres of excellence, quality assurance, human resources, budgeting, cost management, business process outsourcing, compliance, and problem-solving are some of the skills that are needed.

Position Type: Permanent

You will play a crucial leadership role as the Head of Operations, including internal operations, cost and budget management, service level benchmarking, personnel allocation, and administration.

- You will collaborate closely with the organization's core business leaders, HR, Procurement, and Administration to advance a shared strategic and operational goal.

Description:

You will be headquartered in Mumbai City as the Head Operations, and your duties would include:

- Acting as a vital link between the three primary business units and ancillary areas including finance, human resources, procurement, administration, and information technology.

- Establishing key performance indicators for business units, measuring, and assessing performance

- Developing and executing novel solutions for significant internal operational problems.

- Using best-in-class industry practises, driving a quality agenda across business units

- Acting as a point of contact for internal concerns and offering direction and leadership for client-related issues.

- Efficiently allocating human resources among divisions and business areas

- Controlling costs, allocating funds, and presenting management data

- Operational monitoring in relation to the global compliance framework