jobseeker Logo
Now Apply on the Go!
Download iimjobs Jobseeker App and get a seamless experience for your job-hunting
13/09 Kundan Kumar
Account Manager at Finocircle Capital Solutions

Views:289 Applications:76 Rec. Actions:Recruiter Actions:67

Head - Operations - BPO/ITeS (8-9 yrs)

Anywhere in India/Multiple Locations Job Code: 1154346

Sector: BPO and ITES

BPO category

Operations, technology, management, shared services, centres of excellence, quality assurance, human resources, budgeting, cost management, business process outsourcing, compliance, and problem-solving are some of the skills that are needed.

Position Type: Permanent

You will play a crucial leadership role as the Head of Operations, including internal operations, cost and budget management, service level benchmarking, personnel allocation, and administration.

- You will collaborate closely with the organization's core business leaders, HR, Procurement, and Administration to advance a shared strategic and operational goal.


You will be headquartered in Mumbai City as the Head Operations, and your duties would include:

- Acting as a vital link between the three primary business units and ancillary areas including finance, human resources, procurement, administration, and information technology.

- Establishing key performance indicators for business units, measuring, and assessing performance

- Developing and executing novel solutions for significant internal operational problems.

- Using best-in-class industry practises, driving a quality agenda across business units

- Acting as a point of contact for internal concerns and offering direction and leadership for client-related issues.

- Efficiently allocating human resources among divisions and business areas

- Controlling costs, allocating funds, and presenting management data

- Operational monitoring in relation to the global compliance framework

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

Add a note
Something suspicious? Report this job posting.