Head - Operations & Administration - Hotels & Resorts

Responsibilities: The Head of Operations & Administration is entrusted with the overall administration and operation of the park, ensuring a seamless and exceptional experience for guests and associates. Key responsibilities include:

1.Managing Customer Experience:

- Implement strategies to enhance and maintain a positive and enjoyable customer experience within the park.

- Develop initiatives to exceed guest expectations and uphold the brand's commitment to delivering products and services Beyond Expectations.

2. Strategic Planning and Development:

- Formulate and execute strategic plans for the long-term success and growth of the park.

- Identify opportunities for development and improvement in various operational aspects.

3. Health and Safety Monitoring:

- Oversee and enforce health and safety standards within park operations.

- Implement measures to ensure the well-being and security of guests and associates.

4. Revenue and Profit Oversight:

- Take charge of monitoring and maximizing the park's revenue and profit.

- Devise and implement strategies to achieve financial goals.

5. People Management:

- Demonstrate strong leadership in creating a culture of safety, fun, and growth opportunities for associates.

- Foster an environment that promotes associate retention and satisfaction.

6. Cost & Budgetary Controls: Head - Operations & Administration (Park Head) Implement effective cost and budgetary controls to optimize park operations.

- Implement effective cost and budgetary controls to optimize park operations.

- Ensure financial efficiency while maintaining high-quality standards.

7. Event Planning & Execution:

- Plan, coordinate, and execute events within the park to enhance guest experience.

- Align events with the overall goals and values of the park.

Desired Candidate Profile:

- Age between 38-45 years.

- Mandatory experience in the Kerala market.

- Malayalam language proficiency is essential.

- Proven track record in heading business operations.

- Strong organizational and management skills.

- Demonstrated success in team management and leadership.

- In-depth knowledge of managing large-scale operations.

- Strong analytical and presentation skills.

- Excellent communication skills.

- Ability to thrive in a dynamic and fast-paced environment.