Head - Operations

You will be responsible for leading the business unit of 500+ resources to its maximum potential. You are encouraged to drive team performance, ensuring daily service level metrics are met while maintaining a high level of accuracy, providing mentorship and development to your direct reports and meeting defined quality, customer experience and efficiency requirements.

JOB DESCRIPTION: 

- Prepare, analyze and present department statistic to the management team

- Manage the implementation of the operations initiative & objectives; providing leadership and facilitating work processes in order to achieve high performance standards

- Provide direction and coaching to the operations team for delivery of goals, promote a learning culture and build a solid team

- Manage and lead a team of client servicing for timely execution and managing processes

- Direct and manage the implementation of policy administration and quality assurance of documentation and other related transactions

- Foresee risks, be proactive and predictive while developing mitigation plans

- Analysis customer experience and provide feedback to different channels on a periodic basis

APPLY IF YOU HAVE:

- MBA from top Tier College with ideally 8-11 years of experience

- Strong project management skills

- Previous experience in operations

- Proven skills in operational excellency

- The ability to grasp and deeply understand business and technology scenarios