Head- Operation || Mumbai Responsibilities : - Manage back office operations, meet stringent SLAs, NPS and CSAT targets and should have worked on outcome based revenue projects - Provide support and guidance to delivery managers across different locations - Should have managed the entire Business Transformation Services unit with full responsibility for P&L. Major focus was on business delivery and cost control - Demonstrating thought leadership and lessons learnt from the other organizations as appropriate to ensure - Develop comprehensive strategies, working with finance, quality, sourcing, training and business operations - Facilitate regular audits to detect any compliance or contractual breaches and encourage continuous improvement - Should be responsible to drive business results by identifying best practices & process reengineering opportunities and implementing these across all teams - Successful delivery of contracted services levels - Leveraging business acumen, management experience, change management skills and domain expertise - Should have delivered end to end solution design, along with implementation, automation, business intelligence and technology solutions - Set up quality and performance management systems - Develop departmental goals for increased productivity, improved efficiencies, and enhanced patient service. - Prepare and monitor MIS reports and business performance metrics pertaining to operations to discover insights that will support key business decisions. - Manage end to end Disbursal Operations and Post Disbursal Ops for the whole Portfolio Requirements : - Proven experience as Head of Operations - Familiarity with all business functions including Operations, HR, finance and IT - Knowledge of data analytics and reporting - Good with numbers and financial planning - Outstanding communication and negotiation skills - Excellent organizational and leadership ability

Mumbai

Head - Operations 

Head - Operations  ,Job Description for Head - Operations  in Talentmine Solutions in  Mumbai for (10-20) years of experience. Apply Now!

Job Description for Head - Operations  in Talentmine Solutions in  Mumbai for (10-20) years of experience. Apply Now!