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21/07 karan Kandhari
Business Head at Cargaision Logistics Express pvt ltd

Views:332 Applications:78 Rec. Actions:Recruiter Actions:9

Head - Operation - BPO/ITeS (5-10 yrs)

Chandigarh Job Code: 953212

Head of Operations responsibilities include designing policies, overseeing customer service and implementing technology solutions. You should be a responsible leader with an analytical and strategic mind and have a broad knowledge of the business. If you- re also committed to productivity and compliance, we- d like to meet you.

Ultimately, you'll ensure our operations run smoothly and that people are productive.

Responsibilities :

- Formulate business strategy with others in the executive team

- Design policies that align with the overall strategy

- Implement efficient processes and standards

- Coordinate customer service operations and find ways to ensure customer retention

- Oversee the implementation of technology solutions throughout the organization

- Manage contracts and relations with customers, vendors, partners and other stakeholders

- Evaluate risk and lead quality assurance efforts

- Oversee expenses and budgeting to help the organization optimize costs and benefits

- Mentor and motivate teams to achieve productivity and engagement

- Report on operational performance and suggest improvements

Requirements :

- Proven experience as Head of Operations, Operations Director or similar leadership role

- Familiarity with all business functions including HR, finance, supply chain and IT

- Experience with implementing IT systems

- Knowledge of data analytics and reporting

- Good with numbers and financial planning

- Outstanding communication and negotiation skills

- Excellent organizational and leadership ability

- Analytical mind

- Problem-solving aptitude

Job Type: Full-time

Salary: - 80,000.00 - 100,000.00 per month

COVID-19 considerations:

Office is sanitized, social distancing is maintained, Sanitizers are placed everywhere in office and everyone working from office has at least vaccination done.

Women-friendly workplace:

Maternity and Paternity Benefits

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