Head/Manager - Quality - Telecom Domain - BPO

Quality head and Quality manager from Telecom- Pune and Mumbai location

- 13+ years of overall experience

- Exposure to Quality improvement initiatives

- Basic knowledge in Telecom processes

- Relevant knowledge on Quality systems and fundamentals

- Must possess exposure to Defect Analysis, Continuous improvement, Root cause analysis, Calibration and Corrective / Preventive action plans

- Must have basic knowledge in Six Sigma, Lean and 7 QC tools

- Expertise in preparation of QC plan

- Error detection and correction knowledge

Soft Skills :

- Excellent communication and presentation skills

- Analytical skills

- Language proficiency (in case Voices)

- Interpersonal skills

- Ability to understand to processes quickly

- Ability to interact with team members on Quality perspective

- Periodic feedback at appropriate times to team members on their processes

- The Quality Manager will be responsible for end to end Quality Inspection / audit of Telecom processes and transactions.

- The person will be part of the TCS Telecom Operations team in Mumbai working for an Australian client.

- The identified candidate will be part of the Telecom Honeycomb and reporting to the Team Leader of the account/Process.

- Preparation of QC Plan

- Calibration with Client QC person

- Train operations team on QC fundamentals

- Daily Quality check on specified number of samples of outgoing Transactions

- Daily updating of defect log based on external and internal QC data

- Daily / Weekly / Monthly Analysis of Defect log, Accuracy score, Root cause analysis and preparation of Corrective / Preventive action plans on high hitters

- Follow up on Actions and work on closures

Shelly Chaudhry
9703957543
Wizecareers Consultants