Head - Mall Operations

An Ops professional with 18-20 years of experience in Mall operations with an MBA or equivalent degree

- Assist in the management and operations of the retail center in order to ensure delightful customer experience and quality delivery and responsible for achieving the Centre (Retail) objectives in terms of profitability and revenue maximization

- Assist in the formulation of strategy for the highest quality of mall management to ensure customer delight and enhance footfalls/consumption significantly

- Assist in the development of the financial strategy, goals, and targets for the Centre in line with the corporate philosophy and strategy - Support in designing and executing the annual marketing calendar to enhance footfalls/consumption significantly

- Review and approve the advertising and branding strategy developed for the Centre in order to increase footfall and enhance consumption

- Assist in developing the budget strategy for the Centre after reviewing performance, growth, etc

- Ensure optimum occupancy and the right brand/product category mix at the Centre to attract the target consumer group and enhance consumption

- Review the service standards for the outsourcing agencies, in line with corporate standards and the customer service expectations of the customers

- Ensure safety standards are set in line with corporate standards and review/approve the safety and security policies/ processes

EXTERNAL INTERFACE:

- Enlist external agencies/authorities that you are required to deal with while discharging your duty

- Retailers International Brand Heads, Business Development/Sales Head

- Local municipal authorities, government, statutory and other regulatory bodies

- Vendors and agencies (event management, creative, design, etc.)

- Outsourced Agencies CEO/ COO/ Floor Managers

- Supervise the completion of the leasing administration process by the retailer and all other formalities prior to opening of a store; in coordination with Leasing and Legal teams

- Build and maintain relationships with key retailers (anchors) and ensure timely resolution of their issues

ADDITIONAL SKILLS:

- Sound knowledge of mall management practices

- Knowledge of Leasing, Zoning, Brand Mix. In the case of Hotel exposure, a decent understanding of Sales and marketing

- Thorough understanding of Marketing & Luxury events to attract HNIs

- Orientation towards aesthetics & design with an eye for detail

- Focus on customer experience & delight

- Thorough understanding of business planning, budgeting, and risk management

- Strong network with National / International Brands

- Principles of building and maintaining retailer & customer relationships

WHAT YOU GET:

To be part of the largest retail in Pune will fundamentally disrupt one of the largest industry segments in the country and the world. A chance to work with the best young minds in the Industry and harness your talent.You will get a competitive base compensation, that's amongst the best in the profession.