Head - Logistics - eCommerce

Summary

- To ensure great customer experience through managing an end to end supply chain with a multi hierarchy team which can successfully execute tons of shipments without failures.

- Responsible for order fulfillment, logistics and customer experience. This role will have to look into the end-to-end responsibility for delivering on all these aspects as per the internal norms of the company.

The role would require the candidate to perform the following tasks:

Customer Experience :

- Ensure adherence to the Service Level Agreements as informed to the customer

- Work towards continuous improvement for serving all customers within the stated service delivery times across the city

- Liaison with customer relationship team to ensure seamless customer experience

Manpower Management :

- Manage the on boarding and training activities for TLs and Delivery Executives and ensure that they follow the required guidelines while performing different tasks

- Ensure prompt responses to queries /concerns raised by the TLs and Delivery Executives thereby clearing doubts/ apprehensions if any

- Monitor the performance metrics of different reporting teams and take necessary actions to improve the same

Process and compliance :

- Help build and implement SOPs. Manage workflow and day to day operations

- Ensure compliance in operations and logistics in all areas

- Strategize and Execute initiatives as well as contribute with ideas for effectively scaling up the operations in PAN India

- Explore opportunities for reducing the overall Cost Per Delivery

- Special Projects - Manage/ Contribute to Special projects such as launching new cities, building new supply chain etc.

Desired Candidature :

- Graduate OR Post Graduate with 10-15 years work exp.

- Prior experience in Handling end to end Supply Chain and operations implementation (preferably both inbound & outbound Logistics / Supply chain management)

- Data analytics skills / should be comfortable working with MS excel. Should have the intuition to use data effectively for devising operations strategy

Desired Candidate Profile :

- Handled large team size (Mix of on role & off role)

- Good communication/stakeholder management skills.

- Exp in managing end to end Supply chain experience is mandatory.