Head - Loan Operations - BFS

About the opportunity :

The company has a book size of around Rs 5000 Cr and it has aggressive plans to increase the book size to around Rs 15,000 Cr over next 3 years. To meet this objective, the company is aggressively expansing it product portfolio as well as quickly scaling up its branch network and workforce.

Head - Loan Operations :

The role involves handling the profile of Head of Operations for pan India activities. Responsibilities include handling back end and front end operations, disbursement of secured products like housing loan and LAP, customer service, Legal, technical and Admin functions for the pan India branches.

1. Managing Operations at national level

2. Central Operations and Central Accounts activities

3. Operations manual and process preparation & implementation

4. System design and rollout

5. Monitoring TAT and quality through checks and balances

6. Control mechanism to ensure NIL compliance issue

7. Automation of manual activities

8. Customer Service through branches, Central service team and call center

9. Monitoring adherence to regulatory framework