Head - Learning & Development/Talent Management - BPO

Basics :

- Around 13+ yrs exp

- Should be a certified trainer -can impart training.

- B2C sector experience - DTH/Telcos

Designation - Head learning and TM

Role:

L&D

- Product/ Tech training-in collaboration with Tech teams-regular feature across the org as tech/product is our key pillar for business

- 3 layers of Sales training-Sr/Mid/Jr-Field level-Continuous sales skill development at FOS level will be regular feature

- Process appreciation training (All our internal processes which impact business)- in collaboration with process teams

- Generic Behavioral training (Comms/ethics/balance etc)-calendar based

- Leadership development- 1.5 to 2 years long term sessions + Global leaders sessions

- Back to school-Mgt training for key talent

- Capability assessments

Talent Management:

- Campus hiring-formation of established MT program

- Succession plan-till n-3/4 levels-creating pipeline for future

- High potential talent career progression plan

- Formation of Innovation cell

- RnR ( will define later)

Engagement

- All activities which create employee happiness and welfare

- Extensive travelling pan India.