Head - Learning & Development - Sales - eCommerce

Scope of the Role:

- Responsible for driving business outcomes (conversion and customer experience) through training interventions

- Role would cover the entire expanse of the frontline team across all channels

- Responsible for creating and owning the strategic training roadmap for the entire sales team (approximately 800 staff members including franchise store staff)

Roles and Responsibilities:

- Primary owner of "training as a business lever" in the entire ecosystem

- Influence training outcomes through focus on content, delivery, training systems and audit

- He/She will need to identify training needs, build a capable training team structure, lead the development of training content and develop a training calendar to serve general training needs as well as specialised or individual training needs

- Development of the bench strength for organization's for frontline roles across all channels.

- Ensuring training runs in sync with the business requirements, with timely interventions

- Drive organizations towards a world class customer experience organization.

The Right Candidate:

- 8-10 years of experience in L&D

- Should have worked in a frontline sales role in organized retail

- Ability to be flexible & an unstructured environment

- Passion to drive excellence through learning interventions.

- Experience in the retail industry is an added advantage