Head - Learning & Development - Retail/Hospitality

Develop and Implement Training Strategy:

- Create a comprehensive learning and development strategy aligned with the company's goals and objectives.

- Design and implement retail-specific training programs to enhance the skills and knowledge of store staff, ensuring they deliver exceptional customer service.

Corporate Training:

- Oversee the development and delivery of corporate training programs for various departments, including but not limited to finance, HR, marketing, and operations.

- Collaborate with department heads to identify specific training needs and create tailored programs to address those needs.

Leadership Development:

- Implement leadership development programs to nurture and groom internal talent for leadership roles within the organization.

- Identify high-potential individuals and design initiatives to accelerate their development.

Learning Technologies:

- Stay abreast of industry trends and learning technologies to enhance the efficiency and effectiveness of training programs.

- Integrate e-learning platforms, simulations, and other innovative tools into the training curriculum.

Performance Measurement:

- Establish key performance indicators (KPIs) to measure the effectiveness of training programs.

- Conduct regular assessments and evaluations to ensure continuous improvement.

Budget Management:

- Develop and manage the annual training budget, ensuring cost-effective solutions while maintaining high-quality training initiatives.

Collaboration and Communication:

- Collaborate with cross-functional teams to understand business needs and align training programs with organizational goals.

- Communicate effectively with stakeholders to gain support for learning and development initiatives.

Compliance and Regulatory Training:

- Ensure that all training programs comply with relevant industry regulations and standards.

- Develop and deliver compliance training programs to meet legal and regulatory requirements.