Head - Learning & Development - EdTech/ITES

ROLE - L&D HEAD

The Company:

Zolo is a Investcorp, Nexus Venture Partners, Mirae Assets, and Trifecta Capital, among others, Series-C company which provides fully managed co-living and student housing spaces. We are India's fastest moving technology startup in the co-living and student housing spaces. With an aim to provide a completely hassle-free long-term living experience to working professionals as well as students, our living spaces offer all kinds of basic and luxury living amenities. Our biggest USP for a resident comes from a vibrant resident community, omni channel platform, top notch services such as hygienic and healthy food, furnished rooms, daily housekeeping, seamless internet facilities, hi-tech security and much more - all enabled by technology. Founded by alumni of IIM, IIT, AIIMS, ISB in 2015, we are currently present in 10 cities - Bangalore, Coimbatore, Pune, Kota, Noida, Gurugram, Delhi, Hyderabad, Mumbai and Chennai and fast expanding to other geographies. We are at a team size of 700+. Serving approximately 16,000-20,000 customers daily as we speak, we have aggressive growth plans of catering to around 1,00,000 by the year-end.

Roles and Responsibilities:

- Developing and implementing learning strategies and programs

- Designing e-learning courses, career plans, workshops and more

- Ability to train on average 1000 people in a year

- Ensure that the training metrics are aligned to the operations metrics.

- Training effectiveness to be measured based on operational outcomes.

- Responsible to identify and manage end to end learning/training needs and create learning solutions.

- Design and deliver e-learning courses, workshops and other trainings

- Strong communicator cross-functionally, cross-culturally and across levels, working closely with all stake holders and senior leaders to meet business needs.

- Leverage technology, seeking out innovative learning and communication practices.

- Build and maintain stakeholder relationships that align training delivery with operational success.

- Establish and maintain a reliably high level of quality in training delivery that meets or exceeds internal operational standards.

- Own the development of robust quality feedback loops into training, analytics, and process to drive continuous improvement.

- Ability to handle TTT's for the trainers

- Ability to design & build certification programs across the board

- Ability to handle trainers & upskill them as & when required

Background

- 10 - 12 years of experience in EdTech / ITES / Training organizations.

- MBA from Tier - 2 or Institutes of repute - preferred.