Head - Learning & Development - DTH Services

Hiring Head L&D for one of the leading company into Direct-to-Home (DTH) services based in Bangalore.

Responsibilities :

- Creating and managing a holistic functional capability management framework to deliver a seamless experience across all service touch-points. This includes defining the L & D standards for all Customer Operations Business Units and continuously evolving them to keep them recent /relevant as per the business environment.

- Evaluate & Onboard L & D business partners as per Client's philosophy and policies & procedures. Also ensure that the L & D methods applied / recommended are recent practices &relevant to business and enable achievement of business objectives at all times.

- Align Service delivery partners to L & D standards and establish control mechanisms to ensure compliance to defined standards.

- Facilitate Customer Service Operations heads and L & D managers in all areas pertaining to functional capability management and align them to L& D standards including enabling them with an understanding of processes to be followed for service delivery partner enablement.

- Delivering on company's service objectives of meeting and exceeding service-training norms in all aspects of training & capability management.

- Execute any other projects, tasks or activities required to align to national CS training initiatives and to enhance training team performance.

Looking for someone with an in-depth exposure in Learning and Development/ Training from either DTH Industry or from Telecom and eCommerce industry.

Please Not - Contact Center experience is must.

Interested candidates can directly reach me @ 96506 03961 or apply