- Develop and lead the overall Learning & Development strategy aligned with the organization's goals and objectives.
- Design and implement innovative learning solutions tailored to the needs of employees in the B2C industry.
- Establish and manage the Center of Excellence (COE) for Learning & Development, ensuring best practices, standards, and processes are in place.
- Collaborate with internal stakeholders to identify learning needs and develop training programs to address skill gaps.
- Oversee the design, development, and delivery of training materials, including e-learning modules, workshops, and seminars.
- Evaluate the effectiveness of L&D programs through feedback, assessments, and metrics analysis, and make continuous improvements based on findings.
- Stay abreast of industry trends, best practices, and emerging technologies in L&D to ensure the organization remains competitive.
- Lead and mentor a team of L&D professionals, providing guidance, support, and professional development opportunities.
Qualifications:
- Bachelor's degree in Human Resources, Education, Business Administration, or related field. Master's degree preferred, years of progressive experience in Learning & Development, with a focus on the B2C sector.
- Proven experience in conceptualizing and implementing L&D frameworks and establishing COEs.
- Strong understanding of adult learning principles, instructional design methodologies, and training delivery techniques.
- Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
- Demonstrated leadership abilities, with a track record of effectively leading teams and driving results.
- Ability to think strategically and translate vision into actionable plans and initiatives.
- Proficiency in learning management systems (LMS), e-learning authoring tools, and other relevant technologies.
- Certifications in instructional design, training facilitation, or related areas are a plus.
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