Head - Lab Operations - Pharma

Head - Lab Operations Department:

Technical Location - Gurgaon

Reports To - MD

Job Scope and Accountabilities:

- Accountable for enhancing Labs operations, businesses and meeting assigned targets

- Responsible overall service delivery

- Accountable for managing the compliance, processes, and procedures

- Create the awareness of the compliance within the team

Supervisory Responsibilities:

- Mentoring & support to the technical staffs & back office executives

- Monitoring & support on the operational activities

- Supervises the managers & technicians on different testing norms & methods

- Accountable for overall lab management, coordination, direction and evaluation of the laboratory unit

Duties:

- Responsible for managing & operating all testing Labs

- Responsible for implementation of quality policy throughout the labs

- Reviewing the contracts for new test methods as per the company norms

- Effective coordination with internal teams and other operational department or labs

- Ensures all lab staff have adequate resources to perform all aspects of work required

- Ensures all lab staff are adequately trained to safely perform all required job functions and that competency records are maintained

- Ensures corporate policy & procedures in the laboratory

- Provides employee motivation and champions the quality system, including, calibrations, quality assurance, training and lab quality system.

- Maintains an "open door policy" and communicates with lab staff to promote empowerment and accountability

- Obtains and maintains an in-depth knowledge of local market requirements -

- Understands customer requirements and organizes lab procedures, schedules and staffing to provide for meeting/exceeding same

- Handles required disciplinary matters in a fair and consistent manner and maintains open communication with the all the departments

- Represents Spectro by appearance and conduct with strong ethical attitude

- Ensures laboratory practices meet or exceed company policy and industry standards

- Reads, understands and enforces the company quality and safety measures

- May on occasion be required to perform the duties of the lab supervisor and/or lab technicians

- Establishes or adjusts work schedules to meet testing requirements and control costs

- Markets actively for new clients

- Other duties as may be assigned by higher management