Head - KYC Operations - Banking

Job Summary:

The Operations Head for KYC is responsible for overseeing and managing the Know Your Customer (KYC) operations within the organization. They will lead efforts to ensure compliance with regulatory requirements, streamline KYC processes, and enhance customer onboarding experiences through efficient and effective KYC procedures. The Operations Head will collaborate closely with cross-functional teams, including compliance, customer service, and technology, to drive operational excellence and achieve organizational objectives.

Key Responsibilities:

KYC Process Management:

- Develop and implement end-to-end KYC processes, including customer identification, verification, and due diligence procedures.

- Design and optimize workflows to facilitate seamless and efficient KYC operations while maintaining compliance with regulatory standards.

- Monitor and assess the effectiveness of KYC procedures, identifying opportunities for improvement and implementing enhancements as needed.

Regulatory Compliance:

- Stay informed about regulatory requirements, guidelines, and industry best practices related to KYC and customer due diligence.

- Ensure that KYC processes align with all applicable laws and regulations, including anti-money laundering (AML) and counter-terrorism financing (CTF) requirements.

- Collaborate with compliance and legal teams to address regulatory changes and ensure ongoing compliance with KYC regulations.

Technology Integration and Enhancement:

- Work closely with technology teams to implement and integrate KYC solutions into existing systems and platforms.

- Identify and evaluate new technologies, tools, and software solutions to enhance the efficiency and effectiveness of KYC operations.

- Ensure that KYC systems and technologies meet security and data privacy requirements.

Quality Assurance and Risk Management:

- Establish robust quality assurance processes to monitor the accuracy and completeness of KYC data and documentation.

- Conduct regular audits and reviews of KYC files and transactions to identify potential risks or compliance issues.

- Implement controls and measures to mitigate operational risks associated with the KYC process, such as fraud and identity theft.

Team Leadership and Development:

- Provide leadership, guidance, and support to the KYC operations team, fostering a culture of accountability, collaboration, and continuous improvement.

- Recruit, train, and mentor team members to ensure they have the necessary skills and knowledge to perform their roles effectively.

- Promote a positive work environment that values diversity, professionalism, and teamwork.

- Proven experience in operations management, preferably in a regulatory compliance or financial services environment.

- In-depth knowledge of KYC regulations, AML requirements, and industry best practices.

- Familiarity with KYC technologies, data analytics, and process automation tools.

- Strong leadership and interpersonal skills, with the ability to motivate and inspire teams.

- Analytical mindset with the ability to identify process improvements and drive operational efficiency.

- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.