Head - Key Account Management - Logistics Industry

Position-Head-Key Account Management

Location-Mumbai

- Head KAM will have the responsibility to oversee the existing customer relationship's of the company.

- The function will be responsible for maintaining relationship with existing customers by

- comprehending their requirements and increasing the share of the customers logistics spend

- Ensure that all deliverables to the customer are met and customer happiness index is increased

- The ideal candidate will be be apt in building strong relationships with the existing customers and also identify needs from the existing clients.

- The goal is to contribute in sustaining and growing our business to achieve long-term success.

Responsibilities :

- Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition

- Acquire a thorough understanding of existing customer needs and requirements

- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives

- Ensure the correct products and services are delivered to customers in a timely manner

- Serve as the link of communication between key customers and internal teams

- Resolve any issues and problems faced by customers and deal with complaints to maintain trust

- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

Requirements :

- Proven experience as Pan India key account management

- Experience in Business Development and providing solutions based on customer needs

- Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels

- Excellent organizational skills

- Ability in problem-solving and negotiation