Head - Key Account Management - HR Tech Startup

An HR tech startup, founded by serial entrepreneurs from IIT & IMT, assists enterprises and startups with hirings through an AI-based platform.

Role

- Take complete responsibility for building and driving engagement with assigned clients/Key Accounts while ensuring retention and client satisfaction

- Take complete responsibility for solving clients- queries and handling escalations.

- Ensure periodic reporting of execution progress and additional valuable insights with clients.

- Take responsibility for ensuring that final reports required as part of the project are created and shared with the client on time.

- Align client's requirements and expectations with Ops capabilities, define internal KPIs, and constantly follow MIS & closely monitor the progress towards targets.

- Take up complete responsibility for managing the receivables of the assigned clients.

- Upselling and cross-selling with the assigned clients.

- In a nutshell, the individual will directly work with the founders and take up complete responsibility of managing clients from the grass-root level.

- Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment

- Assist with high severity requests or issue escalations as needed

Skill/ Qualifications candidates must-have for this role -

- Must have excellent communication skills

- Must be aggressive towards ensuring customer satisfaction at any cost and also driving increased revenue month on month.

- Must have 2+ year experience in business operations

- Experience in B2B key account management

- Experience in leading a team of 10+ members

- Experience in stakeholder management

- Age must be less than 32 years

- Must be great in networking and building contacts

- Must have excellent negotiation and analytical skills

Opportunity in this role

- ESOPs available

- Consideration for hike post every 6 months

- High incentives compared to industry

- Opportunity to make inroads with a fast-product based organization

- Become analytical and learn from seasoned sales leaders with experience from companies like Oyo, Cogoport, etc.

- Switch into the startup world and product-selling environment