Position Title : Head - IT Operations & Service Assurance Department : IT Location : Mumbai Reports To (Title) : Chief Information Officer Role Description : - Assist in right technology selection for strategic initiatives, Infrastructure evaluation & procurement, vendor evaluation, technology budget forecasting, IT service delivery - in cooperation with Enterprise Architecture Manage 24x7 Datacentre Operations : - 02 Co-located Datacentres, serving Pan India locations and primarily across sixteen business locations, operations of business applications like CCI EWF, PPI, CMS, Private Cloud, E-paper Operations, Management & uptime of SAP landscape - to serve users across 18+ group companies. - Enhancing Productivity/User Experience by introduction new tools or process changes in Service Assurance & Operations Ensure service assurance for business impact services from IT operational systems - Setting up of Operations across Business Apps specific Infrastructure, Collaboration tools, SAP Administration & EPaper Operations to deliver 99.5% uptimes. - Managing the Information Security related projects roll-out, ISO certification and operational activity in close cooperation with CISO - Defining and following best practices guidelines in Datacentres and Server Rooms in safety and fire prevention related compliances - Standards SoPs establishment and adherence for Central Operations that provides high standards of Service Assurance 24x7 for business conducts across BCCL - Delivery of Projects in the stipulated timelines as per business requirement - Leading Digital Transformation Initiatives - Private Cloud, SAP HANA, EPaper - Print Digital Print Initiative - Close collaboration with cross department collaboration to be maintained - including Enterprise Architecture, Business Engagement, PMO and User Experience teams - Managing the partner vendor landscape involved in central IT operations Educational Qualifications : - A Bachelor's degree in computer science or a qualification in a related subject. A Master's degree in business administration is desirable. Relevant Experience : - 15+ Years of Experience in Infrastructure & Datacentre Management and Operations in a large enterprise setup with 24x7 operations outlook - Change management and business process experience with a proven track record of driving large-scale change programs - Experience of managing a team and partners

Mumbai

Head - IT Operations & Service Assurance 

Head - IT Operations & Service Assurance  ,Job Description for Head - IT Operations & Service Assurance  in Bennett Coleman in  Mumbai for (15-20) years of experience. Apply Now!

Job Description for Head - IT Operations & Service Assurance  in Bennett Coleman in  Mumbai for (15-20) years of experience. Apply Now!